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"Excellent patient care"

About: Queen Margaret Hospital / Endoscopy

(as a service user),

I recently attended QMH for a Colonoscopy. I was extremely anxious about the procedure. The staff nurse, Kelsey, and her student done an excellent job of putting me at ease. As did S/N Scott with his lovely manner and top cannulation skills.

Everything was explained fully. I had little waiting around time and felt I was in safe hands. The CNS, Adele, who performed the procedure was also excellent. The staff spoke to me and reassured me throughout. Into recovery I was looked after by Rae who, was also lovely and friendly.

All in all, something I was dreading turned out to be a positive experience and the staff and endoscopy suite should be proud. I really had nothing to worry about - Thank you to all. 

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Responses

Response from Yvonne Bernard, Charge Nurse, Endoscopy, Queen Margaret Hospital, NHS Fife last week
Yvonne Bernard
Charge Nurse, Endoscopy, Queen Margaret Hospital,
NHS Fife
Submitted on 25/04/2024 at 12:35
Published on Care Opinion at 12:35


Dear Positive Patient

Many thanks for such kind words regarding your recent visit to our endoscopy unit.

I was pleased to hear that the staff care during your visit put you at ease and offered you reassurance through all aspects of your journey allowing for a positive experience.

I will pass on your kind words to the staff and will also let the student nurse know she had done a good job giving you reassurance in the procedure room.

Yours sincerely

Yvonne Bernard - Charge Nurse

NHS Fife Regional Endoscopy Unit

Queen Margaret Hospital

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