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Made to feel at ease

Story from nhs.uk

"Made to feel at ease"

About: St Richard's Hospital

I was very nervous about my appointment and procedure, but the team looked after me really well and explained everything thoroughly.

They were led by me and offered me alternatives if I was too nervous to go ahead.

Their kind and caring attitudes made me feel much more at ease, thank you.

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Responses

Response from St Richard's Hospital last week
St Richard's Hospital

Submitted on 24/04/2024 at 11:27
Published on nhs.uk at 11:27

Dear Patient

Thank you for your post. It was lovely to read that we looked after you so well and your experience was so good. It is also good to hear that the staff's kind and caring attitudes made you feel at ease.

We hope you are making a good recovery from your procedure and thank you once again for your comments, we all really appreciate it.

Jo Yearsley, Patient Engagement and Liaison Manager

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