"Worse ever practice "

My mother, an elderly Pakistani woman unfamiliar with technology, had a doctor's appointment. The receptionist instructed her to log in using a monitor at the surgery, as they couldn't do it for her. After managing to log in, she waited for 30 minutes, only to be told that the doctor wasn't aware of her presence. With the doctor fully booked, her only option was to go to A&E and endure a six-hour wait for a check-up.