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Unacceptable service

Story from nhs.uk

"Unacceptable service "

About: Lloyds Pharmacy Clinical Homecare

Similar to the rest of the reviews, you constantly have to chase them up. My experience is almost identical to all other reviews. I am about to ring them to chase them for the prescription. And their response seems to be a copy and paste job. Perhaps it's an automated response due to volume of complaints?

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Responses

Response from Lloyds Pharmacy Clinical Homecare last week
Lloyds Pharmacy Clinical Homecare

Submitted on 24/04/2024 at 10:16
Published on nhs.uk at 10:16

Hello

We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you.

Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your details to allow us to do this for you.

Kind regards,

Clinical Governance and Patient Experience Team

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