"Not good "

Dear Patient,

Thank you for taking the time to provide us with feedback, the Surgery always takes into account both positive and constructive feedback.

We are sorry to hear that you have had difficulty in obtaining an appointment as you mention you have tried on three occasions. Although we advise patients to ring up at 8am on the dot, it will ultimately depend on demand and how many patients are in the queue on the phone lines who also require appointments.

We also recommend looking at online bookable appointments via Patient Access or the NHS App as well as in cases of non-urgent medical enquiries using our ‘Get Help’ form which staff will aim to respond within 2 days of the form being submitted.

If there are no appointments available with a Doctor, we always aim to provide appointments with a variety of health care professionals who are also qualified and able to provide appropriate care. This can include Advanced Nurse Practitioners who are prescribers as well as Physicians Associates and Paramedics and in house Pharmacists some of whom are able to prescribe as well.

Thank you again for your feedback, we aim to use constructive feedback to inform future Practice decisions.

Lion Health