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heathshare confused and not fit for purpose

Story from nhs.uk

"heathshare confused and not fit for purpose"

About: Healthshare Ltd

I was booked in for an emergency ultra sound by my brilliant gp from burnley medical centre, within hours I got a message asking to book an ultrasound by text,i chose 5pm, i went this morning to double check my appointment and the chap on reception said we cant check as healthshare has its own computer system so I went back at 5pm and they are telling me I'm not booked in, i am in pain and Im sure if it wasn't that urgent they wouldn't have sent me a book opportunity for that day, they are telling me its 2nd may, Healthcare are not fit for purpose and Im writing to my member of parliament as this company are just agents making money

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Responses

Response from Healthshare Ltd last week
Healthshare Ltd

Submitted on 24/04/2024 at 07:06
Published on nhs.uk at 07:06

Dear George, thank you for providing us with your feedback, we do take all comments very seriously and are disappointed to read what has happened. We would however, like to apologise for your experience for your ultrasound appointment. We do understand how frustrating this must be for you. We are keen to learn from all feedback that we receive from our patients, and we would like to be able to look into this further for you. If you would like us to do this, please email pals@healthshare.org.uk with comment reference number: 1800363 and your full name so we can establish from your booking what happened. Best regards Healthshare Group

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