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"Fantastic radiotherapy care"

About: Royal Surrey County Hospital

Today I have received my final radiotherapy treatment at the Royal Surrey Cancer Centre, based at ESH, and so I would like to feedback to you about my treatment.

As soon as I first walked into the centre for my planning CT scan right up until today, I have received exemplary treatment in every way. Every single member of staff has been patient, kind, considerate, and professional. No question was unaddressed, and I felt truly seen as an individual, with individual concerns that warranted time and attention. The centre itself is a safe, tranquil, and pleasant space, despite the nature of the treatments involved - for me, the daily visits were stress free and easy to undergo. I was fortunate to have my last few treatments on the newly installed Linac, and although no one would choose to have to undergo treatment for cancer, I can genuinely say my memories of this time will be wholly positive.

Being a resident in Horley, the fact that the centre is based at ESH is a huge factor in the positive nature of my experience – a very short journey to and from the hospital meaning no added fatigue from travel. I am so grateful for that, and even having a dedicated car park contributed to the smoothness of each visit.

In the midst of a rather unwelcome situation, I truly have so much for which to be grateful.

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Responses

Response from Royal Surrey County Hospital 3 days ago
Royal Surrey County Hospital
Submitted on 30/04/2024 at 10:42
Published on nhs.uk at 10:42


Dear patient,

Thank you for taking the time to let us know about your exemplary radiotherapy treatment at Royal Surrey's Cancer Centre based at East Surrey Hospital. It is lovely to hear that each member of staff that you have come into contact with has been patient, kind, considerate and professional and that you have been looked after in a considerate and caring way.

It's great to hear that the centre is so convenient for your location too. We have passed on your kind words and appreciation to the radiotherapy team at Redhill and this is very much appreciated.

Thank you.

Wishing you all the best for the future.

Kind regards from the Patient Experience Team

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