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First contact with maternity ward

Story from nhs.uk

"First contact with maternity ward"

About: The Royal London Hospital

Tried to contact maternity ward for advice on my wife scheduling her first Ob/Gyni appointment after 11 weeks of pregnancy. The lady on the phone was not at all helpful, only saying "you don't call here" and then hung up in my ear without listening to any further questions at all.

Utterly useless, first impressions are lasting.

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Responses

Response from The Royal London Hospital last week
The Royal London Hospital

Submitted on 23/04/2024 at 15:26
Published on nhs.uk at 15:27

Dear Andre

Thank you for taking the time to share your feedback about a member of staff in the maternity service at Royal London Hospital. We are sorry and disappointed that your experience has left you with a poor first impression of the service. We would like to assure that what you have described is not the behaviour we expect from any of our staff as it goes against our core values. We will ensure that your comments are shared with the service as it is important that they are made aware of your concern and the impact. The Patient Family Contact Centre can support you with your query; if you feel this would be helpful you can contact them at bartshealth.familycontact@nhs.net or Tel. No. 0203 594 2040

Kind regards

Central Complaints Team

Barts Health NHS Trust

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