"Speaking to Doctors about patients"

A family member of mine is currently in Southmead Hospital. I am their only next of kin and have consent to represent her.

I have tried and tried to speak to a Dr about their care plan. I’ve rung early morning, mid morning, afternoon and evening and left my name and number. But I am unable to get to talk to anyone because no one answers the phone. As I don’t live in Bristol and will be responsible for their after care, it’s really important for me to get up dates and understand the treatment plan. Additionally the patient has limited understanding of health care, which is partly how they got so sick before being hospitalised. So it’s key for me to be clear about the situation.