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Neglect

Story from nhs.uk

"Neglect "

About: Hereford Medical Group

Shocking service I called Friday needing to see a Dr and was told it was inappropriate for them to see me and not to call 111 as they would just send me back to you so to not bother I am sickened with how hmg treat people

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Responses

Response from Hereford Medical Group 3 weeks ago
Hereford Medical Group

Submitted on 23/04/2024 at 14:46
Published on nhs.uk at 14:46

Dear Mackayla,

Thank you for your feedback, which we note has been left across several sites.

Although we try to see every patient as soon as we can, a GP practice is not an emergency service and appointments remain in very high demand.

With this mind, all patients that are requesting on the day care are triaged and assessed by a GP to determine the urgency of their request.

If you require us to look into this matter further for you, we would ask that you submit a formal complaint to the practice via our secure online form so that we can investigate and respond to your concerns directly.

Kind regards,

HMG

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