"They don’t care about you. "

I’ve just been on the phone for an hour waiting for them to pick up, I needed couple of problems to assess. One of them was my lungs I’m coughing for months now. I needed my lungs to be checked out. I have a documents of my full check up in Turkey that there is something on my lungs and asked on the phone that where can these be translated, just for information because I don’t know. They were really rude on the phone and said they don’t know either, get them translated and bring it in. I said okay but I still need an appointment to check my lungs out. They said again, to get the documents translated and bring it in, until that they can’t do anything. But I said I don’t need that document to be translated to know my symptoms. And I’m telling you I do cough so hard for a long time now I’m gonna need an appointment. And asked what if I didn’t mention my full check up in Turkey would that be different. They said but you mention it so it’s too late and they hang up on me without giving me an appointment to check my lungs out. It left me so upset I cried for an hour. This practice never helped me with any of my problems. I have been with them for 7 years now and none of my problem had beed investigated properly. Long long wait times on the phone they are rude and not helpful at all and in the early morning, which is quite hard for someone working on late night shift to be up in the morning to ring them for hours and get no help whatsoever! Hey! You are dealing with ill people, hello! They need help.