"Large levels of Incompetence Among Nurses and…"

I don't even know where to start. I have experienced large numbers of issues at this practice, including the below through just 2 recent visits or attempts to get an appointment:

1. Nurses documenting something completely different to what was discussed during the appointment (checked on the NHS app). Including that I'd stated I didn't need any further help with my asthma. I was never asked this. Or a note beside a blood test explaining the results had been discussed with me over the phone. This never happened. In fact one note on the app advised to see a doctor about one of them (and the others a nurse). I was only told to see a nurse.

2. Nurses documenting answers to questions they never actually asked you (e.g. patient has good inhaler technique). No one checked my technique or asked me anyhthing about it. Also the note"Red flags discussed" on the app. I've seen this numerous times, yet no one has actually told me what they are !

3. Finally getting through to someone on the phone, only for the phone to be put down as soon as it's answered after waiting on hold for 20 minutes.

4. Submitting an online form request for an appointment to discuss blood test results, only to receive a text back advising that blood results can't be discussed via the online form. I didn't want to discuss them via the online form. I wanted an appointment

That's what I asked for. This was followed by me sitting on hold then being cut off. Twice. Don't make patients fill in an online form then send them a text telling them to call for an appointment (by which time they've all gone anyway !).