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"Radiology Reception"

About: Kent & Canterbury Hospital

For somebody with breathing problems who has three monthly scans the placement of CT/MRI scans reception is a joke. After parking it’s a 5 min walk to ct dept then you are directed to reception which is a five min walk. Then I was directed to D area for my CT. This is in another part of the hospital and a ten min walk away. Actually outside the outpatients entrance. The guys there are brilliant but have no ultrasound machine if they can’t find a vein. They then chase around to get one.

After the scan you then have to walk back to the place you have parked and another trek.

Radiology give no consideration for people that have mobility issues.

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Responses

Response from Patient Feedback Co-Ordinator, Patient Voice and Involvement, East Kent Hospitals University NHS Foundation Trust last week
East Kent Hospitals University NHS Foundation Trust
Submitted on 24/04/2024 at 10:41
Published on Care Opinion at 10:41


Thank you for your feedback.

I absolutely agree wholeheartedly with your comments. There needs to be a better process and better signposting put in place so that all patients needs are met.

It is not a case of one size fits and all and not everyone as you quite rightly point out has the ability to walk so far.

I can assure you this is something that the Trust is trying to work on and improve.

If you would like to discuss further please can you contact my team via our email address which is ekhuft.patientvoice@nhs.net

Kind regards

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