"Worst surgery"

Ridiculous place! Family member had to go to A&E last week where he was given medication and told to take it for a week and to then go and see his GP. We called last week to make the appointment for a weeks time and were told by the call centre that we couldn't make future appointments and to call back on the day. Tried that this morning after ringing bang on 8am, trying to get in the queue until 8.15am, then waiting in the queue until 9.15am to be told there were no appointments left. Managed to get a phone call with a doctor so why can't you get a face to face? It truly is the worst service I've come across. I also tried booking via the online booking system using my NHS login - that was fine but apparently I'm not registered at Shifnal surgery!!!!!!!