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Awful Telephone service

Story from nhs.uk

"Awful Telephone service"

About: Pinderfields General Hospital

Trying to get hold of anyone outside of the reception is near impossible and soon as you get through and off the hold music they hang up on you. having been on hold first time over an hour and then 2nd time 45 mins i had to give up. if you are not going to have a service to answer calls then dont put people through and waste their time

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Responses

Response from Pinderfields General Hospital last week
Pinderfields General Hospital

Submitted on 24/04/2024 at 08:07
Published on nhs.uk at 08:07

Dear Matt

Thank you for taking the time to post your comments regarding your recent experience.

I am so sorry to read of your experience and it is clear from your feedback how frustrated you have been left feeling. This is not what we would want anyone to experience.

We are currently looking at our telephony service and how we can make improvements but I will be sharing your feedback with the team.

If you need any future support please do contact our PALS team (myh-tr.palsmidyorks@nhs.net) who will be more than happy to help.

Thank you again.

Kind regards

Clare Blackburn

(Head of Patient Experience)

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