"Distressing Let Down"

Trying to access care from this clinic is an ordeal.

Trying to call up to book an appointment is met with at best an automated response saying not to book appointments over the phone and to just use the NHS app instead (which not everyone can do), and at worse being left on hold for over an hour with the most eye-twitchingly agitating automated message still telling you to hang-up and use the NHS app (which some people cannot use).

I am unable to organise anything via the NHS app as I cannot access the NHS app.

In order to access this app I am required to have certain ID based documentation, but due to the nature of my medical care requirements I am left with invalid ID for accessing the NHS app.

When I explained this predicament to the staff they instead sent me a letter with a paper version of the same request for ID which makes me think they didn't understand the problem and thought my only issue was in trying to access the NHS app online.

I have seriously been contemplating biting the bullet and going back to my old clinic and taking the 3 to 4 hour round trip just to get a service that is accessible.

Just to wrap up, please give this clinic more funding to get more staff, please make the NHS app accessible to those who don't possess "valid" ID, and please allow me to call up to book appointments.

I want to like Wellington Medical Centre, I really do, but it is not able to meet my needs as a patient and that is letting my health care down.