"Not an 'Efficient Online Request Service'"

The triage system is user friendly, easy to navigate and clear. However nothing then happens, no acknowledgement, no appointment, no way of following progress. Did my request go into cyber space? What's the point in insisting this is the route to use when it results in nothing? I dare not call and have my ears bitten off by disgruntled staff ..... all I want is an appointment ... I am surely entitled to that as is everyone else. I appreciate everyone is busy - I am too! Very busy - and Im willing to wait for an appointment, so all in all, I'm doing my best to be a good service user but even I have a breaking point.