This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Rude staff

Story from nhs.uk

"Rude staff"

About: Heartlands Hospital

I rang up to enquire about a missed call I received from 0121 424 3333. The woman I spoke to was very rude, spoke to me in a rude manner because I rang the main number ending in 2000. Made me feel stupid then just hung up on me. Call was 12:52

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Heartlands Hospital 5 days ago
Heartlands Hospital

Submitted on 29/04/2024 at 13:34
Published on nhs.uk at 13:34

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a difficult experience with the switchboard staff and that they were needlessly rude to you.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and in particular things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k