"Calm, efficient and all staff patient and kind"

Dear Anne E-W,

My name is Aileen Mackin and I am the Charge Nurse within the National Treatment Centre Ward.

Thank you very much for taking the time to post your feedback.

The admission area is an excellent part of the ward as it does allow patients to prepare and ask questions privately. It has been noted on several occasions that it makes patients feel more relaxed prior to surgery.

I am glad to hear that you felt that your post operative instructions were clear from staff.

The domestics and ward staff work hard within the unit to ensure that the level of cleanliness is achieved and again will be delighted to hear this from your kind comments.

I am sorry to hear the wet room floor did not drain away when you were showering. We will monitor this issue and report to the estates department.

Wishing you well with your ongoing recovery.

Best Wishes,

Aileen