"Appalling outpatient communication"

When I received my appointment letter,for a planned procedure,I enquired straight away where it was as I knew their was not a clacton ward at colchester hospital. I even had a phone call the week before to confirm the date,time and clacton. 3 day diet and bowel prep. on arrival no one there. A member of reception team who noticed we had been waiting on the cameras came to assist us, managed to find another member of staff who contacted colchester hospital,to find I should have gone there. To you both, I cant thank you enough for getting them to wait untill we travelled there and got my procedure done. To the person who phoned me and told me to go to clacton,you should be disciplined for the stress and upset you caused. When appointment letters are sent out make sure they have the correct location on.