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"No care beyond ambulance service"

About: Northumbria Specialist Emergency Care Hospital

Arrived at about 9.30, ambulance crew did obs in A&E bay, saw a junior doctor about one hour or so later, who said he would prescribe antisickness medication straightaway, had bloods taken told to wait till 11.30 and blood results before they would let me have paracetamol for banging headache, which was already so bad it meant I couldn’t lie down on trolley. Moved into corridor on trolley, reiterated to charge nurse I needed antisickness and paracetamol, she said she would see to it straightaway. Didn’t happen, waited, wasn’t really busy so just thought they were still waiting for blood results. I couldn’t catch the eye of any passing nurses or doctors. Waited patiently, still no blood test results, no paracetamol, no antisickness, no one checking in. 6 hours later new young doctor spoke to me for a few seconds, then ran off as had to answer an urgent call, I understand this, so waited again, still no painkillers, no antisickness. Finally at behest of second doctor nurse gave me tablets at 3.35 after 6 hours having mentioned it to nurses, doctors, obs nurses, Northumbria student, even. In the meantime, I spent those 6 hours projectile vomiting repeatedly in a disabled loo, having to take my belongings each time, cleaning it up as much as possible myself, and apologising to charge nurse saying it needed a domestic. When there was no question in my mind I wasn’t being cared for, I told charge nurse I was just waiting for blood test results so someone else could have trolley. She told me I wasn’t allowed to leave till 3am for obs, I accepted this but I was not being observed or cared for or checked in with in that time other than one blood pressure check where I reiterated my headache pain, said it was 7/8out of 10, and continued projectile vomiting on my own in disabled loo. Only got seen and promised meds again after change of shift after 2.30am then another wait, till 3.35. My eyes had dark rings on last visit to public loo from severity of headache, pressure of which of course exacerbated the vomiting. I had then to call a taxi to get home, with cardboard sick bowl I’d held onto. I threw up 2 paracetamol and cyclazine as soon as I got home after the stress of a 7 hours wait and empty stomach anyway. Torture, absolute torture.

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Responses

Response from Northumbria Specialist Emergency Care Hospital last week
Northumbria Specialist Emergency Care Hospital
Submitted on 22/04/2024 at 11:14
Published on nhs.uk at 11:14


Dear Reviewer,

Firstly, thank you for taking the time to leave a review.

We would like to look into this further with you and there are a few options which you could consider.

Option 1

• With your consent (or the consent of the person you are representing) we can forward your feedback to the department manager so that they can look into this and reply to you directly. This will also help them to learn from your experience. Please note this will involve sharing your personal details with the department manager so they are able to provide you with a response.

Option 2

• You can speak to PALS (Patient Advice and Liaison Service). PALS offer confidential advice and support, and can act independently to raise and help resolve issues. The details for PALS can be found here: https://www.northumbria.nhs.uk/patients-and-visitors/share-your-feedback/patient-and-advice-liaison-service-pals#fcdc5f8a

Option 3

• You can register a complaint with our complaints service. This usually has to be within 12 months of the event happening. You can find out more about the complaints procedure here: https://www.northumbria.nhs.uk/patients-and-visitors/share-your-feedback/how-make-complaint#c0e2191e

We will be fully guided by what feels best for you, so please let us know how you would like to proceed.

If you choose to receive feedback directly from the department manager (Option 1), please provide the information detailed below to our email address: patient.experience@northumbria-healthcare.nhs.uk.

Name

Date of birth

Contact details

Date of appointment or admission

How you want to be contacted (email, letter or telephone)

I will look out for your email.

Best Wishes,

The Experience Team

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