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Care Opinion

Empathy for people in pain

Posted By Dissz54

"Empathy for people in pain"

About: Dr Gray's Hospital / General Surgery

(as a service user),

Disappointing level of care provided by the night shift nurse. They barely seemed to listen to any concerns voiced by myself or others in the room. Little to no empathy shown.

I struggled to get out of bed day 2 after abdominal hysterectomy, I was in tears almost standing before the nurse even acknowledged me (they were standing in the next bed space taking a BP). They offered me pain relief once I was on my feet in tears.

I observed them walking away from an elderly patient struggling walking to the toilet and not even open the door for them. That's basic care/courtesy.

This is a very busy clearly not adequately staffed ward area. I feel sorry for the staff coping with that, but this particular nurse really needs to show some empathy for people in pain. 

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Responses

Response from Lesley Gow, Nurse Manager, Surgical Services, NHS Grampian 7 hours ago
Lesley Gow
Nurse Manager, Surgical Services,
NHS Grampian

Submitted on 03/05/2024 at 17:43
Published on Care Opinion at 17:43

Dear Dissz54

I am so sorry that you were shown such a lack of empathy and care towards you, whilst you were in Dr. Gray's hospital. This is not acceptable and you should not have to wait until you are in pain, to be acknowledged or receive painkillers.

With the information you have provided, it will be difficult for me to know when this occurred and who the staff member was. If you would be willing to email me this information directly, I can liaise with the staff members line manager, to ensure this does not happen again.

If you could email me at Lesley.gow@nhs.scot, I would be very grateful. Again I am very sorry this happened and I hope you are now home and recovering well.

Thank you, Lesley.

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