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Fantastic Practice

Story from nhs.uk

"Fantastic Practice "

About: Harvey Group Practice

I have been with this surgery for many years and I have got to say the service from all areas has been incredible.

The practice had recently changed to filling out online forms rather than sitting in a telephone queue which saves me so much time. I filled out my online form and within a few hours a had a booking link sent and an appointment booked for the next day, i was very impressed.

The doctor made me feel at ease and answered all my questions. I came out feeling relieved and confident that I am being well looked after. Thank you so much Harvey house.

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Responses

Response from Harvey Group Practice last week
Harvey Group Practice

Submitted on 22/04/2024 at 07:23
Published on nhs.uk at 07:23

Dear AnnabelleL,

Thank you so much for taking the time to share your positive experience with us. It truly means a lot to hear your feedback, especially considering the recent changes we've implemented.

I'm delighted to hear that our switch to online forms has been beneficial for you and has saved you valuable time. It's our goal to make accessing our services as convenient and efficient as possible, and I'm thrilled to hear that this change has had a positive impact on your experience.

I'm also glad to hear that you received prompt assistance and were able to secure an appointment quickly. Providing timely and responsive care is a top priority for us, and it's wonderful to hear that you felt well looked after during your visit with the doctor.

Your words of appreciation are truly motivating for our team, and I will make sure to pass on your feedback to everyone at Harvey House. Thank you once again for entrusting us with your care, and please don't hesitate to reach out if you ever need anything in the future.

Warm Regards

Rochelle Larter

Harvey Group Practice

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