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Imaging service department staff negligent

Story from nhs.uk

"Imaging service department staff negligent "

About: The Royal London Hospital

The staff was unwelcoming, the gentleman at the reception wasn't polite, didn't use words 'please' etc. he saw my referral letter but didn't check me in the system. I waited unnecessarily for 30 minutes after which I asked his colleague to check to delay, it turned out that after she checked me in the system the radiologist called me immediately.

There should be a self service check in device by every counter, that would be so much more reliant.

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Responses

Response from The Royal London Hospital last week
The Royal London Hospital

Submitted on 22/04/2024 at 10:23
Published on nhs.uk at 10:23

Dear Patient

Thank you for your feedback about staff in the imaging service at Royal London Hospital. We are sorry and disappointed that your experience fell below the standard that should have been expected. We would welcome the opportunity to have this looked into in more detail, if you would like for this to happen, please liaise with the Patient Family Contact Centre who will be very happy to support you with this. They can be contacted via bartshealth.familycontact@nhs.net and please ensure that you have your hospital or NHS number to hand if you decide to make contact, as this will aid any enquiries made on your behalf. In, the meantime, we will ensure that your comments are shared with the department because it is important for the service to be made aware of situations that did not go as well as it should have, and the impact it has on our patient.

Kind regards

Central Complaints Team

Barts Health NHS Trust

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