"Very poor service again !"

I called yesterday for an emergency appointment (painful and swollen eye) and was booked without my knowledge with a nurse. I was diagnosed with a stye and was told to use compressions. The visit lasted 2 minutes.

Today I had to call 111 as I am in severe pain with persistent swelling wasting nhs time, my time ( 3 hours and waiting) and unnecessary suffering.

The reason your surgery is busy is because you are not dealing with your patients problems.