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I was grateful for their help

Posted By NicC23

"I was grateful for their help"

About: Adult Health & Support Services / Physiotherapy Community Nursing (ICST) / Community Nursing Team Carluke

(as a staff member posting for a patient/service user),


I had a stroke 35 years ago which meant I had to give up my farm and move home. I couldn't talk for 5 years after my stroke and still have word finding difficulties now. My right arm and leg are affected from my stroke but I was managing well at home until I recently had a fall in my bathroom where I injured myself. I was admitted to University Hospital Wishaw and Kello Hospital following a pelvic fracture.

I went home with 4 carers and I was using a stedy to transfer. I had physiotherapy from the Integrated Community Support Team in Carluke where Nicole, Lee, and Amy helped me.

Being listened to

Being listened to


We spoke about what I wanted, which was to get back to using my zimmer to walk rather than using the stedy. I wanted to make my right arm move better.  I wanted to use my toilet rather than use the commode in my living room. I wanted to get to hospital appointments with my family rather than rely on ambulance transport. 

Staff attitude

Staff attitude

I always laughed a lot during our sessions. I was grateful for their help.
Explanations

Explanations

The staff took time to explain things to me.
Being given time

Being given time

Because I have trouble finding my words and speaking, the staff always gave me time to communicate. 

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Responses

Response from Karen Connor, Service Manager, Clydesdale Locality, South Lanarkshire University Health & Social Care Partnership last week
Karen Connor
Service Manager, Clydesdale Locality,
South Lanarkshire University Health & Social Care Partnership

Submitted on 22/04/2024 at 13:27
Published on Care Opinion at 13:30

Good afternoon NicC23,

Firstly, many thanks for submitting this review on behalf of our patient, it is very much appreciated. I wonder if you would be able to share my response.

I am sorry to hear that you have required a hospital admission due to a fall at home, but delighted to hear that you have recovered well from your injury. We are fortunate to have a wonderful team of professionals who always strive to provide a person centered approach, listening and working with you to achieve your agreed rehabilitation goals. I am happy to hear of the excellent progress you have made with your rehabilitation and hope that you remain well at home and maintain as much independence as possible.

I will be delighted to pass on your personal thanks to the team and in particular to Nicole, Lee and Amy

Kind regards

Karen

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