"Formal Thanks & Apology "

Hello,

I wish to formally record my thanks, appreciation and gratitude at the excellent care, attention and professional service , I received on 18 April following my error/ failure to request a Repeat Prescription for Digoxin in sufficient time to ensure continuity, as a direct consequence I ran out of tablets yesterday and I contacted the Surgery by telephone at approximately 11:40am - the Lady on Reception who took my call was very polite, caring and explained that she would try and get an ‘emergency’ prescription issued by one of the Doctors and it should be ready for collection today 19 April from Well Chemist attached to the Medical Centre.

My Wife collected the Digoxin Tablets earlier today

Unfortunately I am not too sure of the Lady’s name who took my call (@11:40 on Thursday 18 April ) , or know the name of the Doctor that authorised the ‘emergency’ prescription.

But I would be very grateful if through this review/ message , the individuals that were involved could be identified and be made aware that I am immensely grateful for their kind assistance and effort spent correcting a situation/consequence of my error.

At the same time, I apologise for any inconvenience I may have caused.

Thank you

Kind regards

Peter Normansell