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Not good enough

Story from nhs.uk

"Not good enough "

About: Burnt Ash Surgery

I left a prescription from hospital 10 days ago and I am still waiting for a signature to pass it on to the pharmacy. I called the surgery a few times I even went to the surgery yesterday and the lady at the reception told me that they will sent it today one times on the phone and also yesterday when I was there but unfortunately it did not happen. I went to the pharmacy a few times because I trusted them what they told me.

This situation is so stressful and give me so much anxiety.

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Responses

Response from Burnt Ash Surgery last week
Burnt Ash Surgery

Submitted on 06/05/2024 at 20:15
Published on nhs.uk at 20:15

Dear Malihe Mousavi,

I was disappointed to hear that you experienced difficulties with your prescription request. I understand that you have now been contacted by one of our GPs and the issue has been sorted. Apologies for any inconvenience caused.

Kind regards.

Louise Hassan, Practice Manager

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