"Beyond awful "

I cannot understand why the National Health Service uses this delivery company. They are absolutely incompetent. Having a chronic illness can be stressful but dealing with this company to arrange deliveries of essential medication every 4 weeks is incredibly stressful.

Last month I had issues around my delivery which took many emails from me and also my rheumatology department's involvement to sort out. This month I received a text offering a delivery date and accepted it. Earlier this week I received another text telling me the delivery was being prepared and the delivery date could not be changed. I was expecting a text message yesterday evening advising me of the expected two hour delivery slot but did not receive one. This morning I have rung Lloyd's Clinical Pharmacy Homecare to find out when I can expect delivery only to be told it won't be today as they don't deliver in my area today! If this is the case why was I offered today for my delivery???

I tried to explain to the call handler that I had kept today free to receive my booked, and therefore expected delivery, when he tried to offer me other days next week. I work part-time, I cannot accept deliveries at work as I cannot store my medication properly at work or on the way home. I explained to him that as I was expecting delivery today I have appointments booked for the other day he offered me next week but can be home during the morning to accept a delivery. Yet again I am told deliveries are between 8am and 6pm and he cannot guarantee a morning delivery. I reinforced to him that I was expecting delivery today not next Thursday hence booking a medical appointment for next Thursday.

I have had so many issues with Lloyd's Clinical Pharmacy Homecare and find the company very difficult to deal with. The way they operate is not acceptable, it is not a service, it is stress. Other companies can specify a morning, afternoon, evening or weekend delivery, why can Lloyds Clinical Pharmacy Homecare not do this?

I know that I will receive the usual response, telling me that I have not received the service they expect & to email the patient feedback email address. As I told the call handler earlier I wanted to speak to a manager but guess what! As usual no manager was available, but someone can call me in 48 hours! How can a company providing a service delivering medication operate in this way? I am beyond frustrated this morning as yet again Lloyd's Clinical Pharmacy Homecare have let me down.