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"Happy to ignore you"

About: The Willow Group

Since Willow group have taken over almost all of Gosport Gp's the services have been decimated. Before, you could get a simple blood test within a couple of days of asking, now there is a minimum wait of a couple of weeks. You can not talk to a real person without been told to use their awful online site. I used the online site and after waiting the 72 hours they told me I had to wait, I ended up having to go to 111 who still sent me back to the GP anyway.

Awful service, from been told I didn't exist on their records to been completely ignored and forgotten about. One way to keep the patient treatment numbers down I guess.

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Responses

Response from The Willow Group last week
The Willow Group
Submitted on 19/04/2024 at 11:46
Published on nhs.uk at 11:46


Dear Patient,

Thank you for bringing your concern to our attention, I know this can be difficult and we do value all feedback.

I am very sorry to hear that you are unhappy with the service that we are providing.

For obvious reasons we cannot respond to individual cases on NHS Choices, but if you would like to discuss this further please contact my team on hiowicb-hsi.mywillowexperience@nhs.net with your full name and date of birth and we will be happy to look into this for you.

Again, we are sorry that you are unhappy with the service provided.

Yours faithfully,

Kevarnna Langridge

Primary Care Patient Experience Manager

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