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Issues

Posted By antliarb86

"Issues"

About: Outpatients Services / Eye Outpatients diagnostic unit [EODU]

(as the patient),

Very long waiting time.

No document or even message given before appointment to confirm that yes I have an appointment today. So reception was also clueless.

Helpful staff though.

Horrible toilets clogged with toilet paper

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Responses

Response from Natalie Wilson, Assistant Service Manager, Ophthalmology, BHSCT 2 weeks ago
Natalie Wilson
Assistant Service Manager, Ophthalmology,
BHSCT

Submitted on 19/04/2024 at 14:22
Published on Care Opinion at 14:22

Dear antliarb86,

Thank you for taking the time to provide feedback about your recent visit to our Eye Outpatients Diagnostic Unit (EODU).

I am sorry you experienced long wait times at the clinic and faced further confusion around the confirmation of your appointment. I also apologise for the issue with the patient toilets.

I will pass on your feedback to all staff involved.

Would you please provide your Name and HSC Number to the private email address below and I can investigate these matters for you further.

patientexperience@belfasttrust@hscni.net

Kindest Regards,

Natalie Wilson

Ophthalmology Assistant Service Manager

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