"Disappointed "

I have been at this practice since birth, 59 years. Since Covid you cannot get an appointment, when I try to get one I am dismissed and told to phone back next week. New reception staff have tried to say I don't live in the catchment area as I have recently moved house ( been in this house for 19 years) she was too busy typing this up on my notes than listening to me telling her important clinical information, maybe look at how offhand you treat your patients, how you make them feel, your staff do not know what is going on in our lives so maybe they should consider this. I still need an appointment but dread phoning up now.