"You never answered a phone call "

After this morning been on the phone for 3 hr finally I was n2 for another 1 hr and someone hung up on me so I call again and wait an other 2 hr to be hung up again

So I was so angry and in pain I called again after 2 hr I spoke with someone who has said dr will call you

Unfortunately until now no response I been in HP yesterday for 5 hr they said to speak to a dr but no luck please I am in so much pain I can’t sleep I don’t remember when I sleep last time

Thanks