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Failing to get an appointment, unbelievably rude…

Story from nhs.uk

"Failing to get an appointment, unbelievably rude…"

About: Staverton Surgery

I have been trying and failing to get an appointment for some months now. The doctor told me I needed a face-to-face appointment, reception told me I couldn't have one, the doctor called, told me again I needed a face-to-face, failed to book it. I called reception and they rang off. Frankly this is gross negligence.

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Responses

Response from Staverton Surgery last week
Staverton Surgery

Submitted on 18/04/2024 at 14:26
Published on nhs.uk at 14:26

Dear patient ,

Thank you for your feedback, I am sorry you were not able to book an appointment. Reception can be at times very busy , but please do try again in the afternoon it is often less busy. We do have same day emergency appointment and face to face routine appointments available at present. There are other ways of booking appointments such as the patient access app and the NHS app. Please sign up for this, if you haven't yet.

Dr A Poelvoorde

Managing Partner

We are always open for feedback , but it is difficult to reply if we do not know the circumstances . Please contact the practice manager if you continue to

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