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IT Chaos

Story from nhs.uk

"IT Chaos"

About: Iridium Medical Practice, Richmond Pcc

The previously working online repeat prescriptions service for the 3rd time now responded 'cannot access repeat prescriptions' I have been assured this would be sorted 2x - Using the practices text base support service today - its still not working and . I have now waited for a week for the prescription to get to the pharmacy. I have a similar experience trying to get my medical notes online - tried about 4-5 times and it never worked.

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Responses

Response from Iridium Medical Practice, Richmond Pcc last week
Iridium Medical Practice, Richmond Pcc

Submitted on 18/04/2024 at 17:29
Published on nhs.uk at 17:29

Dear Patient,

We are sorry to hear that you are having problems with your online account. This may be due to the software or platform you are using?

We have just tested the Practice Text Messaging support on our website and it is working properly.

So that we can assist you please :

1. Call our Prescription Line and request your medication by telephone (or in person at Reception, if you prefer)

2. Send us further details of your IT problem at iridiummp.experience@nhs.net so we can try and assist you.

Kind regards,

Practice Management Team

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