"New admin system blocks access to doctors"

Yet another new system put in place by this practice. On the face of it a new form that should have helped ensure people who needed it got to see doctors. In practice, the form only allows a certain number of submissions a day- so if you dont fill it in between 8-8:30am you are unlikely to be able to contact them. Reception just refused point blank to help me arrange a follow up appointment for my 4 year old child. I said i would not be able to access the form tomorrow morning- they expected me to find a friend to fill it in for me- i explained i wasnt comfortable disclosing my child's personal health information to a friend and they said i have no option and have to submit the form online in the brief window its open if i want me sick child to see a doctor. This is not a fit for purpose system. The doctors here are good but what good is that if the admin system blocks anyone that needs care seeing them. I worry about the impact this is having on people's health.