"Anima system is ridiculous"

The new anima system to book appointments is ridiculous. I have tried multiple times to book an appointment just to be told that no more requests are being accepted and to try again the next day. It seems impossible to find a time that the system is actually accepting requests, and means that you are left waiting for an appointment date, when it would be much easier to just call and have a receptionist book a date then and there. This also seems to have been implemented without proper thought for the needs of those registered at the surgery as the requests are only open during hours that the majority of people are working, or are full long before the opening hours are over.