"Unprofessional staff"

I called to book an appointment to have my blood tests taken but the staff member was unhelpful and abrasive. I had to ask multiple times what the correct process was to have my blood test taken. She pretended to be confused about my request. Surely, this is a GP, so staff should be trained on how to explain the process of taking blood tests. This can be off putting for the older population or non-English speakers. It would be beneficial to make the e-consult form available again as this was very helpful.