"Excellent receptionist "

I rang up querying results I haven’t received yet and described my issue was still on going. The receptionist took her time on the phone with me to find out whats happening and went out her way to make sure I got seen the next day and rang me before the surgery opened to get me a on the day appointment so I didn’t have to wait in the call queue to miss getting an appointment. This receptionist has always been helpful everytime I have a question and is always eager to help and puts the patient first. Not all receptionists there are like this and without this lady the practice wouldn’t be as good as it is.