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Decent docs, lousy systems

Story from nhs.uk

"Decent docs, lousy systems"

About: Haworth Medical Practice

I tried today to get an urgent appt for a badly infected finger which is getting worse. Total exercise in frustration. The online appointments system shows a two week window: all apointments apparently taken. The message system is turned off, and my attempt to make a phone or email appointment didnt work: system is down. I have encountered these problems every time I tried to make an appointment since Modality took over...

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Responses

Response from Haworth Medical Practice 5 days ago
Haworth Medical Practice

Submitted on 25/04/2024 at 11:01
Published on nhs.uk at 11:01

Dear Jane

Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction.

Appointments can be made over the telephone, in practice or via our online form which can be found on our website. All requests are triaged by a GP, who determine the type of appointment required for your ailment. This could be same day, routine or a different service. This will then be communicated with the patient to manage their expectation.

If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact

Kind Regards

Rose

Patient Experience Team

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