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Nice unit, lovely staff

Story from nhs.uk

"Nice unit, lovely staff"

About: Chase Farm Hospital

I recently attended the Endoscopy Unit for a colonoscopy and from the efficient receptionist to the whole medical team that cared for me, made for a much better experience. A special thanks to the Dr that performed the procedure and the nurse that was by my side at all times. They chatted away making me feel more at ease, whilst being thoroughly professional. I wasn't seen on time, but realise the NHS is over stretched.

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Responses

Response from Chase Farm Hospital last week
Chase Farm Hospital

Submitted on 19/04/2024 at 13:22
Published on nhs.uk at 13:22

Dear S Rogers,

It's great to hear that you had a positive experience at the Endoscopy Unit during your colonoscopy! It's important to acknowledge the efforts of the medical team who made you feel at ease and provided you with professional care. The receptionist, doctor, and nurse all played a crucial role in ensuring your experience was as comfortable as possible.

You mentioned that you weren't seen on time, and it's important to acknowledge that the NHS is often under significant pressure due to high demand and limited resources. Waiting times can sometimes be longer than anticipated, and it's understandable that this can be frustrating. However, it's important to remember that healthcare professionals strive to provide the best care possible, even in challenging circumstances.

Kind Regards

Patient Experience Team

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