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"Excellent support staff efficient system"

About: East Croydon Medical Centre

Having been registered with a different GP since childhood, now with children of my own, I am very glad to have moved my family to this GP practice. The reception and support staff are helpful, kind and compassionate - exactly what you need when liaising with a GP practice. Which is not very common these days. A special thanks to one lady in particular, unfortunately this system doesn't allow to put names down in a review. A highly professional and lovely lady who helped resolve a challenging question. While my old GP surgery fobbed me off, her professionalism and approach reassured me and brought me peace of mind. Thanks also to the managing partner of this practice. Once the question was resolved it was heartwarming to see that this lady was as glad as we were. I definitely recommend this practice! My experience in doing a blood test and the speed at which results were ready was great. Its been straight forward to get an appointment. Thank you!

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Responses

Response from East Croydon Medical Centre 4 days ago
East Croydon Medical Centre
Submitted on 26/04/2024 at 20:35
Published on nhs.uk at 20:35


Thank you so much for your wonderful feedback and recommendation! We're thrilled to hear that you've had such a positive experience since moving your family to our GP practice. Providing helpful, kind and compassionate service is our top priority, and we're delighted that our reception and support staff have made a positive impression on you. We appreciate your recognition of our staff members' professionalism and approach in resolving your questions and concerns and we're glad to have been able to provide you with peace of mind. Your kind words mean a lot to us and we'll ensure that your feedback is shared with the entire team. Thank you for choosing East Croydon Medical Centre and we're here to support you and your family whenever you need us.

Kind regards,

East Croydon Medical Centre

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