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"Exceptiional service"

About: Ancoats Urban Village Medical Practice

I have had at least 5 plus different GP surgeries in the past, I just wanted to say I am super impressed with the service and care I get here, not "just from the GP" but also staff, I visited this morning (17/04/2024) and was sitting in the waiting area, after signing in at the machine, the receptionist, literally called me out by my name to say hi and ask how I am. I felt very special, this was at 9 am (17/04/2024) and she was super busy, she also said goodbye to another gentleman. I was also greeted by another staff who was walking past, he is super impressive and always says hi for a few seconds. I love the ease of contacting via forms, I know the doctor was very busy today but within minutes of filling out the form, she saw me face to face at 9 30 am. I wish all the other surgeries would follow this surgery examples. I remember in the past other GP's its impossible to get an appointment, you call sharp at 8 30 and keep getting busy signal, to be let down after they pick up and say all same day appointments are gone and go to walk in centre orA & E, all of them are not disabled friendly, not easyto walk inwhen they open and stand at window, they always sound like a parrot, but I have never ever had any issues here since 2018with this surgery, Patients App is brilliant for most needs, I never have to call and wait on hold, I can easily submit my blood pressure readings online. Super easy to get treatment and I get heard, it never a one way conversation with a doctor and I never get brushed off because other patients are waiting. I get an amazing care and treatment here. A*******

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Responses

Response from Ancoats Urban Village Medical Practice last week
Ancoats Urban Village Medical Practice
Submitted on 18/04/2024 at 09:45
Published on nhs.uk at 09:45


Thank you so much Shaz Mufeez for taking the time to review the care you have received at Urban Village Medical Practice. We are delighted that your experience of the care we give is excellent, it is what our whole team always strive to do.

We really do appreciate your words and will make sure the whole team see them.

With best wishes

Kay

Kay Keane

Practice Manager

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