"Surgery is going down hill"

It is stupid you have to e consult now most people struggle as i do its bad enough been left on phone 30 minutes . Recently i tried to see a doctor i suffer with chest problems i rang several times i week begging for apointment but they kept texting saying you seeing a consultant in 3 weeks . I was getting worse i kept putting in my e consult message please give me face to face i am pooly need see someone and just text same thing back . Eventualy after about 6 attemts i got appointment and got in i had a bad throat infection it could have been sorted week before i had coughing bouts through it i was i my wits end they not listning to patients anymore