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Not fit for purpose

Story from nhs.uk

"Not fit for purpose"

About: The Station Practice

After about 2 months trying to book a blood test, wrong information given leading to a wasted trip to (not) get a blood test at the hospital, unable to access their appointments site and being told I can’t book more than a few days ahead anyway and they have no appointments left, having to deal with rude staff and waiting on the phone again while they tell me they want me to go to the website (which I can’t access but can’t get anyone to tell me why I suddenly can’t access it). Finally I left a review here and I get a call from the surgery! And a few days later confirmation of a Dr telephone appointment today between 10.30 and 10.45!! Guess what?! No call. I have now been caller no 5 for about 20 minutes trying to get through to the Surgery to find out why the Dr yet again didn’t bother calling me!! I have no words. It would be funny if it wasn’t so tragic (and potentially dangerous)

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Responses

Response from The Station Practice last week
The Station Practice

Submitted on 17/04/2024 at 13:04
Published on nhs.uk at 13:04

Dear Patient,

Thank you for your review, i believe i have just responded to a recent review you have already left.

I was sorry to read you felt the staff were rude, please feel free to contact me directly and pass over the names of staff you felt were rude to you and i can discuss with them directly.

We cannot answer why you cannot access our website, we have received no other complaints about website access today and i have checked myself and all seems to be working.

The doctor cannot always run time with telephone consultations and i can see this was mentioned to you recently, but we do our best to keep to time if we can.

If you wish to discuss your issues further please do not hesitate to contact me.

Kind regards

Practice Manager

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