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Unacceptable System

Story from nhs.uk

"Unacceptable System"

About: Haworth Medical Practice

i cannot believe that you cannot ring up and book an appointment with this practice. Filling out an online form and waiting for a response is a disgrace. Three forms have now been completed with still no response being received. This system should be stopped.

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Responses

Response from Haworth Medical Practice 5 days ago
Haworth Medical Practice

Submitted on 25/04/2024 at 11:04
Published on nhs.uk at 11:04

Dear Patient

Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction.

Appointments can be made over the telephone, in practice or via our online form which can be found on our website. All requests are triaged by a GP, who determine the type of appointment required for your ailment. This could be same day, routine or a different service. This will then be communicated with the patient to manage their expectation.

If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact

Kind Regards

Rose

Patient Experience Team

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