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Fantastic service

Story from nhs.uk

"Fantastic service "

About: Knoll Medical Practice

I visited the practice recently and the staff were very friendly and I've never had any particularly bad experiences. The ladies on the desk were nice, doctors are friendly and seem knowledgeable, nurses are wonderful. It's nice to have the screens working again. I've been a patient ages and never had an issue. It's really busy and getting an appointment isn't easy but that seems to be the case everywhere, so what can they really do. I'm really happy with the service. Thank you.

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Responses

Response from Knoll Medical Practice last week
Knoll Medical Practice

Submitted on 17/04/2024 at 10:32
Published on nhs.uk at 10:32

Dear Patient,

Thank you so much for taking the time to leave a review regarding your recent experience at Knoll Medical Practice.

It's wonderful to read through your review and see that you find our staff to be friendly, knowledgeable and wonderful, those are very kind words indeed.

I have the privilege of watching our team doing their best, daily, to provide the best possible service for our patients. So it is lovely to see that reflected in your comments.

I am also pleased to see that you are enjoying the self-check in and digital call in services. It was a priority to get these back up and running to reduce queues at reception and provide additional pathways for check-in and call-in.

Thank you again for taking the time to leave your review, I will be sure to circulate your kind words with the team.

Yours sincerely,

Callum McQue

Practice Manager

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