"Horrible staff"

I am waiting 3 hours to be seen by a doctor during the night,but there was not a doctor for two hours and half and the staff told me that he have a rest,unbelievable!In e&a to wait that long during the night with a lot of pain and the doctor to have a rest ...omg..I asked how long more I have to wait to be seen by a doctor,i have a diaria and i feel bad,the man black nurse was rude with me and told me that if I have diaria I have to not come,but what can I do if I have this problem and problem on my eye at the same time...