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"Compassion and professionalism"

About: Day Surgery / Day Surgery Gynaecology

(as a service user),

I was referred for day surgery with general anaesthetic and after completing NHS Elsie app I was initially given an appointment for further checks. The Pre-Assessment team were excellent at answering my questions about my planned surgery. 

I was then told the date for my surgery.

From the moment of arriving I was treated with kindness and respect.  I was very nervous about my planned surgery for various reasons however all staff reassured me throughout and helped me feel more confident.  From receptionist to staff nurse Rosalind on arrival as well as anaesthetist Mr Cunningham? and his anaesthetic assistants Andrew and Olivia, to consultant Dr Minhas I felt in very safe hands. In recovery I was cared for by a lovely nurse who I unfortunately can't remember her name as I had just woken however Bolaj in aftercare was equally caring.  All staff in Day Surgery at Hairmyres should be commended for their care and compassion as well as professionalism. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire last week
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 23/04/2024 at 17:34
Published on Care Opinion at 17:34


picture of Jennifer Montgomery

Dear pagerwx69,

Thank you for sharing your experience of University Hospital Hairmyres, Day Surgery Gynaecology.

I am so pleased to hear that from the Pre-Assessment team to the team on the day, you were treated so wonderfully. It is very reassuring when staff take time to listen to our concerns and answer any questions we might have about a procedure. I can imagine how worrying it must be to attend hospital for surgery and I am so glad our staff reassured you throughout and made you feel more confident going into it.

I will ensure that your kind words are passed on to the whole team, especially Rosalind, Mr Cunningham, Andrew, Olivia, Dr Minhas and especially Bolaj. What exceptionally lovely words you have written about our dedicated staff and I am sure they will take great pride in hearing it and it will give them a real boost.

I hope you are recovering well.

Kind Regards,

Jenni

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