This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

2- 3 weeks for a telephone appointment

Story from nhs.uk

"2- 3 weeks for a telephone appointment"

About: The Deepings Practice

Absolutely ridiculous that working people can’t get an appointment - we get put on a waiting list just for a telephone appointment. Then with your staff giving the wrong info to patients they then have to wait again another 3 weeks for another phone call to try again for a simple blood test !! You should be ashamed of your service ! Your mistake , you should sort it but you don’t care

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The Deepings Practice last week
The Deepings Practice

Submitted on 17/04/2024 at 10:29
Published on nhs.uk at 10:29

Dear Patient,

Thank you for taking the time to post your feedback.

We understand the frustration patients feel with accessing appointments and the perception that our practice is unable to help, however, we must work to safe limits set by the BMA for patient contacts within the clinics.

We are unable to comment on incorrect information given as we would require patient information to investigate this. This is not the forum to do this and I would ask that you contact us directly at feedback.deepingspractice@nhs.net

The Deepings Practice is under considerable pressure and we are aware that it is affecting the access. Unfortunately, the issues affecting General Practice are not resolvable by Practices themselves. The NHS is under considerable pressure. Secondary Care waiting times are in excess of 2 years and this is pushing more and more work into General Practice which is not resourced by the Government. GP numbers in England continue to fall due to a demoralised workforce. Funding for General Practice has fallen and continues to fall. The British Medical Association provide more detailed information regarding the current pressures:

https://www.bma.org.uk/advice-and-support/gp-practices/managing-workload/safe-working-in-general-practice

https://www.bma.org.uk/advice-and-support/nhs-delivery-and-workforce/pressures/pressures-in-general-practice-data-analysis

We ask for your support by bringing your concerns to the attention of your MP and ask that you to apply pressure to politicians to support General Practice before it is too late and the service is lost.

Kind Regards

Claire

Deputy Practice Manager

The Deepings Practice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k